Car Insurance Claim Procedure

Motor vehicle insurance is compulsory in India under the Motor Vehicles Act 1988. Motor vehicle insurance is the insurance of third party risk arising from the use of a motor vehicle and also to cover the risk of damage to the vehicle. Indian people neither worry about life insurance plans nor medical insurance plans, but they are more worried about motor vehicle insurance either they are driving a scooter or bike or car or truck. It is mandatory otherwise if anyone is injured without an insurance vehicle, it will behave like a crime.

Now everyone has their own vehicle, the roads are jam packed with vehicles, so the risk is high, as a result motor insurance companies are increasing day by day and claims have also increased. But many times, policyholders are not aware of what they can do to achieve themselves Car Insurance Claim Procedure.

Here we are talking about the process of claiming your car insurance policy. This will help you a lot.

How to claim your car insurance claim

We will understand this process step by step in some scenarios, so it will be very easy for us.

Claim for own loss: If your car was found with an accident, then you should follow these steps to claim damages:

  • Inform insurance service provider – First and foremost you should inform the insurer as soon as possible and before sending the car to the garage for any repairs you will have to submit the filled form with claim along with necessary documents to the insurance company. The forms are available on the insurance service provider’s websites. Most insurers follow strict guidelines and are mentioned in the policy documentation.
  • Lodge’s FIR – In some cases, First Information Report (FIR) is required, so file an FIR in the nearest police station for the safe side. Although this claim may not be compulsory for settlements, it is appropriate to file an FIR. it depends on the situation.
  • Assess damage – Once you notify the insurance service provider, they will appoint a surveyor who will assess / assess the damage to your vehicle. He will prepare a report and hand it over to the insurance company. You will also receive a copy and then you can transfer your car to the nearest network garage for repairs. Note: If the damage is serious, the surveyor will arrive at the site of the accident as soon as possible for the survey.
  • claim settlement – As soon as the insurance company receives the survey report, they will analyze the claim request and send approval to the garage. The garage must provide an estimated cost for the repair of the vehicle and the deadline for the same. The insurer will be in contact with the network garages for a holistic view of the extent of the damage and the way repair work is proceeding.

After the work is completed, you will need to take the duly signed bills and documents from the garage and submit them to the surveyor. The surveyor will send it to the insurance company.

If all documents are completed, the insurance provider will reimburse your bills. Keep in mind that there will be some mandatory deductible and variable deductible components, as stated in the policy document. Once your claim is settled and your car is fixed you can start driving again.

Car Insurance Claim Procedure For Third Party Claims: -If you are responsible for an accident where a third party causes injury or property damage, what to do here:

  • Notify Insurance Service Provider – First and foremost you should inform your service provider as soon as possible. Also remember not to make any financial commitment to the third party.
  • Lodge’s FIR – Enter the FIR in the nearest police station and also keep a copy of the FIR for future reference.
  • Share policy document – You must essentially share a copy of your car insurance policy with third parties, so that they can claim it.
  • Claim in motor tribunal According to the Motor Vehicles Act 1988, third-party liability claims are raised in the Motor Accident Claims Tribunal (MACT). This claim can be raised by a third-party at your place of residence or at your nearest tribunal.

After obtaining all the documents, the insurance service provider will verify the documents and assess the accident and if found satisfactory you will get a lawyer appointed by them.

If the court then directs you to pay damages to the third party, the insurance services company will pay the arrears directly to the third party.

It is pertinent to see whether the situation outside the Tribunal can be resolved amicably.

Theft claim: If you find that your car has been stolen, follow the procedure given below.

  • Lodge’s FIR – Enter the FIR in the nearest police station and also keep a copy of the FIR for future reference.
  • Inform insurance service provider – You should inform your service provider at the earliest with a copy of the FIR
  • Once you receive the final report from the police station, make a copy of it and submit it to your insurance company. The insurance company will hand over an investigator. The investigator will create and hand over the report to the insurance company. Once this is done, submit your stolen car’s RC book to the insurance company.

  • Submit duplicate keys of the car and also an inquiry letter. You will also be required to submit a notarized indemnity on stamp paper.

  • Once all the formalities are completed, the insurance company will stop the claim.

It is very important for us to know the formalities of the car insurance claim process, otherwise many people are paying from their own pockets due to lack of these information. Now days, the entire insurance service provider has a very good customer support network and their teams are skilled and cooperative as well, so you have to communicate with your insurer whenever needed.

I wish you did not need these procedures. I wish you had a safe drive, someone is waiting for you.